Digital Threads
August 12, 2015 Testimonials No Comments
Digital Threads machine: ROQ YOU XL sixteen station, fourteen color

  • Client: Digital Threads
  • Location: Ferndale, Whasington

We started in 1998 as primarily a embroidery company. We started at first just doing contract work. It wasn’t long before we changed our focus to a sales company (working directly with the end customer) with inhouse embroidery. In early 2000s we expanded to screen printing and promotional product services also. Our screen printing was being contracted out of Seattle. When the economy went bad in 2008 our contract printer went out of business. We had discussed for years bring printing in-house but at the time felt a good relationship with our contract printer. When they went out of business we discussed that this would be the best time to bring in-house. We felt at the time it was important to get a manual and auto printer. We decided on M&R® since they were the most recognizable name brand. We contacted M&R® direct for a quote and also contacted a Seattle supplier and Ryonet®. We found Ryonet® through their Digital YouTube videos. After sitting down with each distributor it was an easy decision to go with Ryonet®. Their enthusiasm and knowledge were superior to the others and knowledge was what we needed.

After the initial startup of the printing side of the business, we found the manual press collecting nothing but dust…all our printing was on the M&R® eight color Diamondback. Our business is strictly businesses, events, and associations. The M&R® Diamondback has worked great during our initial growth of our in-house printing. We setup our printing around 2010 and have seen our printing side of the business grow 300%. We decided with the growth we needed to expand to another printer. It made much more sense to get a larger machine with as many print stations as possible.

What attracted you to ROQ in the first place and what made up your mind to purchase a Green Machine?

Our first call was to Ryonet®. Upon calling we found that they had just begun distribution of the ROQ. We were completely unaware of the company or the options they offered. Ryan sent me down to Vegas to check out the machine which they had setup at the SGIA show. It was a very impressive machine. The final decision came down to the ROQ You XL fourteen color and the M&R® fourteen color Sportsman. The Sportsman is a great machine— the ROQ You is a great machine! We finally decided on the ROQ for a couple of reasons. First, was the support from Ryonet®. Customer support is “over the top!” I did not feel the same about the support we would get from M&R®. M&R® is a great company and we love the M&R® Diamondback we have but there is no local tech. One would have to be flown in at our expense. We are in Washington State and so is Ryonet®. They have committed to support the machine in case of issues and Ryonet® has always stood by their word. Second, we felt like the technology on the ROQ was more advanced. It has a longer print length stroke which was also a large selling point.

Which machine did you decide on and why?

We purchased the fourteen color, sixteen platen ROQ You XL. We felt the more print stations eliminated many of the issues we had with eight colors. We also purchased 3 RoqFlash Eco 14400 XL flashes.

When you first got your new machine, what was the first thing you fell in love with?

How solid and well built the machine is…also how quiet it is during printing. It is amazing!

How has ROQ changed your business or life?

The size of machine has allowed us to setup multiple jobs on the press at the beginning of the day. It has also allowed for faster printing on large jobs and improved quality being servo driven print strokes.

Can you quantify your ROQ purchase in terms of money or time it has saved you or gained you?

We estimate the machine we purchased saves us between $1,800 and $2,000 monthly in labor costs. Main reason is the speed of printing and also jobs that needed three or four revolver mode printing on the M&R® Diamondback now are done in one rotation which is a HUGE savings of time and labor!

If someone asked you about buying a ROQ, what advice would you give them?

The first thing you need to consider is the support you will be getting from any machine you decide to purchase. We learned that long ago with our embroidery side of the business. This is where Ryonet® really shines! They are the best in the industry! We have enjoyed our relationship with Ryonet® that was a key for choosing the ROQ. Also, the machine is great! We have noticed the benefits of the ROQ already (we have been setup under a month) with our machine. For additional machines we would not hesitate to purchase another ROQ!

Written by ROQ